Meet the Team - Wendell Restoration San Antonio

Meet the San Antonio Team Behind Wendell Restoration San Antonio

We’re the crew you’ll see at your door when water has made a mess of your San Antonio home. Founded in 2006, Wendell Restoration San Antonio is independently owned and operated, and the people we send to your property live and work in this city. We know which neighborhoods flood fast when a storm rolls through Alamo Heights, and we know what the humidity does to drywall near the River Walk. Our technicians are background-checked and uniformed, so before anyone steps onto your property, you know exactly who they are and why they’re there. What unites this team is simple: we’d rather dry a house correctly the first time than explain to a homeowner why we have to come back.

Call (325) 413-9949

Our People

Marcus T., Lead Water Damage Technician

Marcus has spent 14 years in water damage restoration, the last 8 of them leading crews across Bexar County. He holds IICRC certification in Water Damage Restoration and Applied Structural Drying, and he’s the person we trust with the psychrometric readings that tell us when a house is actually dry, not just dry to the touch. Marcus has worked losses in Leon Valley basements, Stone Oak slabs, and a few historic King William District homes where the plaster needed kid-glove treatment. He keeps a laser moisture meter in his truck and a running joke about how San Antonio’s clay soil refuses to give water anywhere to go. When he talks to a homeowner, he uses the trade term first and the plain words right after, because he says nobody should need a decoder ring to understand their own walls.

Dana R., Mold Remediation Specialist

Dana joined Wendell Restoration San Antonio four years ago with a background in environmental science and an RIA-standard mold remediation certification to her name. She runs containment setup with a level of precision that makes insurance adjusters take notes, and she handles antimicrobial treatments with the same calm she brings to explaining spore counts to a worried homeowner. Dana has a particular understanding of San Antonio’s climate, she’ll tell you that a warm, damp March means mold doesn’t wait for anyone, especially not in older homes near Olmos Park where ventilation was an afterthought. She’s the person on our team who treats every containment zone like a project she’d want done in her own hallway. She also bakes sourdough on weekends and has opinions about which San Antonio coffee shop has the best espresso for an early morning job briefing.

Leo P., Service Coordinator

Leo is the voice on the phone when you call Wendell Restoration San Antonio at (325) 413-9949. A live person answers every call, 24/7, and Leo has taken more midnight water damage calls than anyone on the team. He’s been with us for six years, and he coordinates dispatch, insurance paperwork, and the photo updates that get texted to homeowners while our crew is still on site. Leo grew up near the San Antonio Missions and knows the city by its neighborhoods, not just its zip codes, so when a homeowner says “the street that floods by the quarry,” he knows exactly where to send the truck. He has a habit of asking about pets before we arrive, because he knows a stressed dog in a flooded house is part of the emergency too. If you call at 2 a.m., you’ll get Leo or someone trained exactly the way he is: calm, clear, and already typing your address.

Sam W., Apprentice Technician

Sam is the newest member of the Wendell Restoration San Antonio crew, a year into the trade and already comfortable with Dri-Eaz and Phoenix drying equipment. He works under Marcus and Dana, learning the IICRC, RIA, and IFA standards we follow on every job, and he handles the daily moisture logs that keep our drying plans honest. Sam is the one who texts you the before-and-after photos from the job site, usually with a caption that says more than “all done.” He grew up in San Antonio and went to high school in the Northside district, and he’ll tell you he got into restoration because he saw what a burst pipe did to his aunt’s kitchen and noticed nobody explained the process to her in words that made sense. Sam’s goal is to make every homeowner feel like someone on site actually cares about the dry readings, not just the invoice.

One Standard, Every Job

Every technician at Wendell Restoration San Antonio works under the same three standing promises. The written price before any work starts is non-negotiable: you see the number before we touch anything, and the digital invoice we text you matches that number to the penny. The 365-Day Done Right Promise is equally firm: if our repair isn’t done right, we make it right, and that guarantee is in writing on every job we complete. If a repair fails within 365 days, we come back for a free second visit. These aren’t sales lines. They’re the operating rules for Marcus, Dana, Leo, Sam, and anyone else we send to a San Antonio home. The Relay Standard, the process our Relay Home Co. family follows, is how every job gets tracked: book in a tap, live arrival time, photo updates by text, price in writing, and a text invoice you can pay from the link. That standard doesn’t vary by technician, by day, or by how busy the week gets.

Why This Matters for San Antonio Homeowners

San Antonio’s water damage seasons are real. Spring thunderstorms arrive fast, and when the hail and rain come through Helotes or wind through Kirby, water finds every crack in a foundation. Summers bring their own mold pressure, especially in homes where an air conditioner leak goes unnoticed behind a wall. Our team has walked through enough of these losses to know the local patterns: slab leaks in older Terrell Hills homes, drainage issues in flood-prone pockets near the Salado Creek, and the stubborn humidity that slows drying if nobody is tracking it carefully. That local knowledge means our equipment placement and drying plans are built for this city’s climate, not copied from a national playbook. When Marcus reads a moisture map, he’s reading it against what he knows about San Antonio’s soil and air. That’s the difference between a crew that works here and a crew that just passes through.

Written by Blake Sorensen, Owner at Wendell Restoration San Antonio, serving San Antonio since 2006.