What San Antonio Homeowners Say About Wendell Restoration San Antonio
Reviews matter in San Antonio because water damage and mold don’t announce themselves politely. They show up after a storm off Loop 1604, a supply line break in Alamo Heights, or a slow leak behind a Terrell Hills bathroom wall. The feedback below reflects what our customers tell us after the drying equipment comes down and the invoice is paid: that a written price before work starts, photo updates by text, and a live person on the phone changed how the whole repair felt. Blake Sorensen and the Wendell team earn these reviews one job at a time, and we publish them because you deserve to know what happens after you call.
Recent Reviews
“A water heater burst in our garage on a Sunday night and by Monday morning there was water under the baseboards in two bedrooms. Wendell had a crew here within hours, not days. They set up Dri-Eaz air movers, explained psychrometric drying (basically, they track the moisture in the air and in the drywall so we knew exactly when things were actually dry, not just surface-dry), and texted me photos of the moisture meter readings every day. The price was in writing before they started. That alone is why I’d call them again.”
Daniela M. – Stone Oak
“We had a slow leak under the kitchen sink that turned into mold inside the cabinet and behind the drywall. Blake walked me through the IICRC protocol for containment, which sounds technical but really just means they sealed off the kitchen so the spores couldn’t spread while they removed the affected material. They treated the framing with an antimicrobial (a solution that kills mold at the root, not just on the surface) and ran an air scrubber for three days. The before-and-after photos they texted made it obvious the job was done right.”
Marcy T. – Pearl District
“Our rental property near Woodlawn Lake had a roof leak that soaked the ceiling in the living room. The tenant was panicked, I was out of town, and the whole thing could have gone sideways. Wendell sent a background-checked, uniformed technician with a live arrival time I could track on my phone. The tech texted me photos of the damage, the scope of work, and the drying progress. The final invoice came as a digital link I paid with one tap. The number on the screen was the number I’d been quoted on day one.”
Roger V. – Woodlawn Lake
“What I appreciated most was the honesty. After a storm pushed water under our back door in Harlandale, another company told me I’d need full floor replacement. Wendell came out, checked the moisture content in the concrete slab, and told me the floors could be saved with proper drying and dehumidification. They used a Phoenix LGR dehumidifier and Injectidry panels to pull the water out of the slab. They could have upsold me a whole new floor. They didn’t. That’s a company I’ll call again.”
Daniela R. – Harlandale
“A condensate line from the HVAC unit in our attic backed up and leaked through the ceiling into the guest bedroom. Wendell’s techs were methodical: they cut open the wet drywall, checked the insulation, mapped the affected area, and built a drying chamber before they ever set the first piece of equipment. They wrote the price down, had me sign the scope, and started work. The 365-Day Done Right Promise meant something to me after the last contractor we used wouldn’t return a call. These folks answer the phone.”
Daniela M. – Castle Hills
“I’ve been through water damage twice in San Antonio: once with a different company, and once with Wendell. The difference is that Wendell actually communicates. They texted me the tech’s name and photo before he arrived. They texted me photos of the drying progress. They texted me the invoice with a payment link. When a small section of baseboard swelled again a month later, they came back for free under their repair promise and fixed it. Blake runs a tight operation.”
Marcy T. – Olmos Park
Why Customers Trust Us
The reviews above aren’t about our marketing. They’re about what we actually do in San Antonio homes. Every job starts with a written price before any work begins, so there’s never a surprise charge at the end. Every repair carries the 365-Day Done Right Promise in writing: if the repair fails within a year, we return and make it right, and if that still isn’t enough, we come back a second time at no charge. Our technicians are background-checked and uniformed, with a live arrival time you can track, not a four-hour window of wondering. We deploy professional-grade equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry under IICRC, RIA, and IFA standards, and we document everything with photos sent straight to your phone. If water or mold has made itself at home in your house, call (325) 413-9949 and talk to a live person, any hour, any day. We’ll put the next step in writing before you pay a dollar.
Written by Blake Sorensen, Owner at Wendell Restoration San Antonio, serving San Antonio since 2006.